Questions
Frequently asked
What does the Free tier actually include?
The complete in-kind platform: your branded marketplace, the "What We Need Most" wishlist with deliveries shipped direct to your door, gifter delivery-tracking emails, unlimited member email (fair use), automated member emails, automated website SEO updates, integrations, and 24/7 support. Free forever.
Do supporters pay extra to give this way?
No. Supporters pay the normal price of the items they choose — nothing added. Donors are never charged a fee by ValuesCart.
How do cash donations work?
Our donate button (in development) works like the leading donation platforms, with one twist: you and your donor participate in choosing who covers payment processing. Donation receipts are included at Tier 1 and automated at Tier 2 — and because ValuesCart is itself a nonprofit, we're building toward tax-deductible treatment for giving through the platform (coming soon).
What is VC Smile and how do we qualify?
VC Smile is our AmazonSmile replacement: 0.5% of your members' eligible purchases goes to your organization. It's included in Tier 2, with eligibility beginning at 100 member purchases per month (Amazon's reporting threshold).
We're a tiny rescue with 80 supporters. Is this for us?
Especially for you. The Free tier has no contact minimum and no cap — and in-kind giving works at any scale. Your first wishlist item can be live this week.
Does ValuesCart do fundraising events or auctions?
No — and we say so plainly. ValuesCart is built for everyday giving: supplies, donations, and member relationships. If you run ticketed galas or auctions, you can happily use an events platform alongside us.
Who do we talk to if we get stuck?
24/7 customer support is included at every tier — even Free. Tier 2 organizations also get priority phone & text support. Reach us anytime at [email protected].